UPS Driver Who Left a Kind Message for New Parents Gets a Sweet Surprise of His Own

Before the holidays, delivery drivers are busy working 24/7 to ensure that each and every package reaches its destination on time. It’s crunch time, a busy season. But even though Dallen Harrell was very busy for most of December, the 24-year-old UPS driver still took the time to leave a kind message for two new parents his route. Earlier in the month, footage of the sweet gesture was even captured by the couple’s Google Nest doorbell camera and went seriously viral. But just before Christmas, the story got even sweeter when Dallen, who’s a new dad himself, got an unexpected surprise of his own after the event.

The story was first shared on December 3 by Jessica Kitchel, of Roswell, Georgia via her instagram page.

Jessica, who had just given birth to her second child on November 14, was inside her home recovering from a C-section  birth when an alert popped up on her phone: A new video had been taken by her Google Nest, which is set up to record her front porch.

A few seconds later, the mother hit play — and was stunned by what happened next.


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In the 26-second recording, Jessica saw a UPS driver approach her front door and leave a package she had ordered as usual.

But instead of walking back to his truck, the young man walked over to Jessica’s Google Nest, leaned forward, and spoke directly into the camera.

“If this is the ‘It’s a Boy’ house… I hope all is going well with your newborn,” the delivery driver said. “I had a child at around the same time you guys did, and I just hope everything is going good.”

“God bless and happy holidays,” he continued, before walking back to his truck and continuing his route.

The driver’s message was short and simple; but Jessica could tell right away it was straight from the heart. A kind-hearted gesture during the busiest time of the year.

“I was just so blown away by the fact … that he took the time to stop and do it, and more so that he was so observant that he remembered this was the ‘It’s a Boy’ house with the stork,” the new mom told The Washington Post last week.

So, not knowing his name or how to contact him directly, Jessica decided to share the clip on Instagram to give the kind stranger a public shout-out. She was grateful for his kind gesture.

“It is really easy to focus on what isn’t going right right now with staffing storages,” Jessica wrote in her post caption, “but it was good to be reminded that there are still great people working hard every day for us!”

“I really wish I knew his name, but I hope he comes back and if he does there will be diapers waiting for him!” she added.

To her pleasant surprise, the video has racked up thousands of views, likes, and comments over the past few weeks and spread within the local community, eventually landing on the news.

Most have been from people who were similarly touched by the gesture, and thanked her for sharing it a time when “good” news seems pretty hard to come by.

“Well isn’t that just sweet,” wrote one Instagram user.

“He restores my faith in humanity!” added another.

“It takes a special person to leave such a special message,” wrote someone else. “How wonderful of him.”

Before long, Jessica was contacted by UPS, which gave her Dallen’s name and put the two in contact.

Then, on December 6, they got on the phone with one another so Jessica could personally thank him.

According to Dallen, who also spoke with The Washington Post, his kind gesture wasn’t anything major — it was simply a moment of empathy.

“I just went from my heart,” said the new dad, who welcomed a son on September 16 with his fiancée, Taqueria Robinson-Davidson.

Dallen only took the job on recently, as a temporary gig during the holiday season. But after seeing a “new baby” sign on the couple’s front lawn for several days in a row, he realized that the Kitchels were likely going through some of the same things that he and and his fiancée were.


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To Dallen, it was just a quick kind gesture. But to Jessica, it meant more to her than he could know.

So, in hopes of returning the kindness, Jessica put together several new baby items, including diapers, wipes, and an adorable plush giraffe for Dallen’s son, Deveraux.

Then, she waited until the UPS driver returned.

“There’s all this anticipation of just waiting to get to see him in person, thank him in person, and give him a hug,” the Georgia mom said.

Just a few days later, Dallen was back — and this time, he was greeted by the entire Kitchel family! How wonderful.

Jessica was excited to see Dallen and to give the new dad with her small care package of baby gifts, which he greatly appreciated. But in the days since, the Georgia mom has managed to do even better.

As the video continued to go viral on social media, many people asked if they could chip in in some way, too. Within days, Jessica had posted links to Dallen’s online baby registries at Buy Buy Baby and Target, and encouraged others to help her clear off both lists by purchasing the remaining items, and the community responded.


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Before he knew it, Dallen was getting multiple packages left on his own doorstep each day. A testament to how far a little kindness can go.

“They just have been coming in abundance — mostly from strangers,” he recently told The Washington Post.

Jessica shared that he deserves each and every gift that’s coming his way.

In fact, after learning more about his past, that couldn’t be more true.

Dallen told The Washington Post that his difficult past — which included open-heart surgery at the age of 13 and the death of his father a few years later — has made him a much more compassionate person. What could have made someone angry and bitter towards the world, and angry at God only softened his heart and gave him more compassion. He also credits his mother with raising him to be this way.


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According to Dallen, his mother taught him to shake hands firmly, to look people in the eye, and to always be kind. (“I’d give someone the shirt off my back, and the last change in my cup holder,” he told the outlet.)

But one of the best parts about this is that it’s gone far beyond a flash-in-the-pan viral story. Dallen and Jessica have since struck up a friendship and plan to bring their two families together after the holidays so their baby boys can be introduced. Another connection and friendship formed in the community of Roswell Georgia.

“I can’t believe it all unfolded this way,” said Dallen. “When I left the comment at the doorbell, I didn’t even expect to hear from them, and so many blessings have followed behind.”


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